Returns & Exchanges

Returns Form

Complete the details below for a faster turnaround. Once submitted, print or forward the summary email alongside your parcel.

01 — Email us

Send your order number and what you're returning to info@northwear.com.au before posting anything back.

02 — Fill this form

Tell us what's coming back, why, and whether you'd like an exchange or credit.

03 — Post your parcel

Attach the printed summary and send it with your item(s) to our returns address below.

Your details

Please enter your name.
Please enter a valid email.
Please enter your order number.

Item(s) you're returning

What would you like?

Refunds can only be offered where the item is faulty or damaged. If that's not the case here, please choose an exchange or credit note instead.

Exchange for

Conditions on returning items

  • Return items within 30 days of purchase.
  • All tags must be attached and item(s) must not have been worn.
  • Full-priced sale items and promotional items are non-refundable.
  • You can receive a credit note or exchange for the same price.
  • If the item is faulty or damaged, we can offer a refund.
  • Attach the form summary with the item(s) you're sending back.

Post to

Northwear Returns
Unit 5, 138 Argus Street
Cheltenham VIC 3192

Return summary

Order no.—
Item(s)—
Resolution—