Returns & Exchanges

Returns Form

Complete the details below for a faster turnaround. Once submitted, print or forward the summary email alongside your parcel.

01 — Email us

Send your order number and what you're returning to info@northwear.com.au before posting anything back.

02 — Fill this form

Tell us what's coming back, why, and whether you'd like an exchange or credit.

03 — Post your parcel

Attach the printed summary and send it with your item(s) to our returns address below.

Important: Return Packaging Requirements

To ensure your return can be accepted and processed by Northwear and our fulfilment partner, please make sure your item is returned exactly as required below.

Original Northwear Poly Bag Items must be returned in the original Northwear poly bag. Old-logo Northwear bags are still acceptable.

All Swing Tags Attached All original swing tags must remain attached to the item.

Neatly Folded As Received Please do not scrunch or bunch the item up. Return it neatly as you received it.

Place In A Mailer Bag Place the poly bag containing the item inside a mailer bag before sending it back to us.

Important: Returns that do not meet these packaging requirements may be rejected.

I confirm that my item(s) are being returned in the original Northwear poly bag (old-logo bags are acceptable), with all swing tags attached. I have neatly folded the item(s) as received and placed the poly bag inside a mailer bag. I understand that returns that do not meet these requirements may be rejected. *

Please confirm that your return meets the packaging and swing-tag requirements before submitting.

Your details

Full name*

Please enter your name.

Email*

Please enter a valid email.

Order / purchase number*

Please enter your order number.

Date of purchase

Item(s) you're returning

What would you like?

Exchange Same price, different item Credit Note Store credit, same value Refund Faulty or damaged only

Refunds can only be offered where the item is faulty or damaged. If that's not the case here, please choose an exchange or credit note instead.

Exchange for

Item name

Colour

Size

Conditions on returning items

Return items within 30 days of purchase.
All swing tags must be attached and item(s) must not have been worn.
Items must be returned in the original Northwear poly bag. Old-logo Northwear poly bags are acceptable.
Items must be neatly folded as received. Do not scrunch or bunch items up when returning them.
Place the Northwear poly bag containing the item inside a mailer bag before sending it back.
Returns that do not meet the packaging requirements may be rejected.
Full-priced sale items and promotional items are non-refundable.
You can receive a credit note or exchange for the same price.
If the item is faulty or damaged, we can offer a refund.
Attach the form summary with the item(s) you're sending back.

Post to

Northwear Returns
Unit 5, 138 Argus Street
Cheltenham VIC 3192

Return summary

Order no. —

Item(s) —

Resolution —

I have read and agree to the Northwear Refund Policy . *

Please read and agree to the Refund Policy before submitting your return request.

Currency

Returns Form

Important: Return Packaging Requirements